Support Center

Fix for “(550) No User Selected” Error in TaxWise

This error occurs when the user account required for accessing a specified return is not properly set up in the Security Manager or is locked. Follow these steps to resolve the issue:

1. Unlock the User Account

• Log in as the Admin user.
• Click the Tools menu, then select Utilities/Setup Assistant.
• From the Utility window, click the Setup menu, then select Setup Assistant.
• Click the Groups & Users tab.
• Select the user you wish to unlock and click View/Edit.
• Uncheck the box beside Account Locked.
• Click OK to unlock the user account.

2. Create the User Account (If Necessary)

• If the user does not exist, create a new user account.
• Log into TaxWise as Admin.
• Click Tools > Utilities/Setup Assistant.
• Click Setup > Setup Assistant.
• Go to Groups & Users and click New.
• Enter the following information:
• User name: Enter the new user name.
• Password: Enter the user's desired password.
• Assigned group: Select the appropriate role for this user.