Support CenterDisk protected or full..." (or similar) when backing up data"
🔍 What This Guide Covers
This guide explains why you may see an error like “Disk protected or full...” when backing up data, and how to fix it.
⚠️ Before You Begin
These errors can happen for a few different reasons. Before you delete anything, check whether the issue is caused by:
- Not enough free space on the drive you are backing up to.
- A write-protected disk, CD, or drive.
- Windows permissions: the Windows profile you are using for the backup may not have adequate rights to write to the drive.
📊 Step-by-Step Guide
Step 1: Confirm the likely cause
This helps you decide whether you should delete the Backup.lzh file.
This can occur when there is not enough free space on the drive to which you are backing up data. If this is not the case, the disk, CD, or drive to which you are backing up data may be write protected, or the Windows profile under which you are performing the backup may not have adequate rights or permissions to write to the drive.
Otherwise, these errors probably indicate that SureFire is unable to overwrite the file containing a previous backup in your SureFire directory. To correct this problem, you need to delete the Backup.lzh file.
Step 2: Delete the Backup.lzh file
Use this when SureFire cannot overwrite the previous backup file.
To delete the Backup.lzh file:
- Right-click the Windows Start button, and then click Explore.
- Navigate to X:\UTSxx\USERS\username (where X: is the drive where SureFire is installed, and xx is the tax year of your program), and right-click the Backup.lzh file.
- Select Delete, and then click Yes to confirm the deletion.
❌ If You Still Receive the Errors
If you continue to receive these errors when backing up your data, one or more files you are backing up may have become corrupted.
You can work around this problem by backing up small batches of your data, or even single files at a time. If you are able to back up some files but not others, the ones causing the error have become corrupted.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup