Support CenterThe transmission skips over Send Tax Return when transmitting e-files in SureFire
🔍 The transmission skips over Send Tax Return when transmitting e-files in SureFire
This can occur when there is a return of size 0 KB in the database.
⚠️ Before You Begin
Make sure you can access the SureFire UTS folder for the correct year and check user folders for any 0 KB files.
📊 Step-by-Step Guide
Step 1: Open the correct UTS folder
Use this when you need to locate the data for the current SureFire year.
Open the UTSxx folder (where xx is the 2-digit year of SureFire).
Step 2: Open the Users folder
Use this to view all user folders that may contain damaged files.
Open the Users folder.
Step 3: Check each user folder for 0 KB files
Use this to identify the return that is causing the transmission to skip.
Check each user folder for any 0 KB files.
Step 4: Create a folder for damaged returns
Use this to isolate the problematic files so they do not interfere with transmission.
Create a new folder and name it Damaged Returns.
Step 5: Move the 0 KB file(s)
Use this to remove the 0 KB file from the normal workflow.
Move the 0 KB file into the Damaged Returns folder.
✅ Success!
You should now be able to transmit your e-files successfully.
❌ Additional Issue to Check
Another issue might be an attached PDF is too large of a file, such as when they attach a 1099-B to a form 8354.
(The limit of file size is 1Mb, where 1,000Kb equals 1Mb. So 26,000Kb is equal to 26Mb, far too large. They will need to paper file if this is the case.)
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup