Support Center
<- Back to Main Page
Tags: diagnostic,install,setup
Error Message: "An unknown error occurred trying to process e-signature request. Unable to connect to the remote server"" when trying to send an e-signature file in SureFire Install Version."
🔍 Error Message: "An unknown error occurred trying to process e-signature request. Unable to connect to the remote server" when sending an e-signature file in SureFire Install Version
This guide explains why this error can happen and what to do to resolve it.
⚠️ Before You Begin
This error can occur when the e-file is created before the return is submitted through e-signature.
📊 Step-by-Step Guide
Step 1: Erase the existing e-file
Use this when you need to remove an e-file that was created but not transmitted.
Erase the existing e-file by following the steps in the following article:
How do I erase an e-file that is created but not transmitted in SureFire?
Step 2: Open the return and resubmit the e-signature request
Use this after the return has been properly submitted through e-signature.
Open the return, and then try to resubmit the e-signature request.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup