Support CenterError sending CAS Tax Export to SureFire
🔍 Error sending CAS Tax Export to SureFire
This guide helps you resolve an issue where you cannot successfully send a CAS Tax Export to SureFire.
⚠️ Before You Begin
Follow the steps carefully. You will rename and delete a folder in:
C:\ProgramData\Wolters Kluwer
📊 Step-by-Step Guide
Step 1: Open the folder location
Use this when you need to access the Wolters Kluwer program data folder.
Open Windows Explorer and go to C:\ProgramData\Wolters Kluwer.
Step 2: Rename the Registration folder
Use this to force the system to recreate the folder during the next process.
Rename the Registration folder to 1Registration, and then start Client Write-Up.
Step 3: Confirm the Windows Installer dialog appears
Use this to ensure the installer process begins correctly.
A Windows Installer dialog box should appear. If it does not, close Client Write-Up and verify the previous steps.
Step 4: Delete the newly created Registration folder
Use this after the installer finishes to reset the folder state.
Once the Windows Installer process is finished, right-click the Registration folder that was created in C:\ProgramData\Wolters Kluwer and select Delete, and then click Yes to confirm.
Step 5: Rename 1Registration back to Registration
Use this to restore the original folder name.
Right-click the 1Registration folder, and then select Rename.
Type Registration, and then press ENTER.
✅ Success!
You should no longer experience this problem with the Tax Export process.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup