Support Centerefile rejections: "IND-031 and IND-032 'PrimaryPriorYearPIN' or 'PrimaryElectronicFilingPIN' or 'PrimaryPriorYearAGI' in the Return Header must match the e-File database."" in an Individual return for SureFire."
🔍 efile Rejections: IND-031 and IND-032 (SureFire Individual Returns)
This happens when you choose the Self-Select PIN method and the IRS is unable to verify the primary taxpayer's or spouse's prior-year PIN, electronic filing PIN, or prior-year AGI.
⚠️ Before You Begin
You will need to verify the following information for the taxpayer and spouse:
- Prior-year PIN
- Electronic filing PIN
- Prior-year AGI
If you do not have that data available, you can use the Practitioner PIN method instead.
📊 Step-by-Step Guide
Step 1: Confirm the PIN and AGI values
Use this when you need to ensure the IRS can verify the return header information.
To correct the IRS rejections, verify that the taxpayer and spouse's prior-year PIN, electronic filing PIN, and prior-year AGI are correct.
Step 2: If you do not have the data, switch to Practitioner PIN
Use this when you cannot verify the prior-year PIN or AGI.
If you don't have that data available, you can also choose the Practitioner PIN method in the return and submit the e-file again.
✅ Success!
Once the prior-year PIN, electronic filing PIN, and prior-year AGI match what the IRS has on file (or you switch to Practitioner PIN), the rejections should be resolved when you resubmit.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal