Support Centere-file Rejection: R0000-504-02 - "Each 'DependentSSN' and the corresponding 'DependentNameControlTxt' that has a value..."" in a 1040 return using SureFire"
🔍 e-file Rejection: R0000-504-02
Message: "Each 'DependentSSN' and the corresponding 'DependentNameControlTxt' that has a value in 'DependentDetail' in the return must match the SSN and Name Control in the e-File database."
This guide explains what the rejection means and how to fix it in a 1040 return using SureFire.
⚠️ Before You Begin
To resolve this rejection, you will need the dependent’s information from their Social Security card.
đź“Š Step-by-Step Guide
Step 1: Confirm the dependent’s last name
Use this when you need to verify the dependent name control used for e-file matching.
Verify the dependent's last name matches the information on the Social Security card.
Step 2: Confirm the dependent’s Social Security number (SSN)
Use this when you need to ensure the SSN matches exactly for e-file.
Verify the dependent's social security number matches the information on the Social Security card.
Step 3: Ensure the entries match exactly
Use this when you need to pass the e-file database validation.
If the actual card matches your entries exactly, the rejection should be resolved.
❌ Common Issue
This rejection occurs when the DependentSSN and the corresponding DependentNameControlTxt (when it has a value in DependentDetail) do not match the SSN and Name Control in the e-File database.
đź“ž Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal