Support CenterIRS reject codes IND-901 and IND-941-01
🔍 IRS reject codes IND-901 and IND-941-01
This guide explains what these IRS reject codes mean and what you should do next.
⚠️ Before You Begin
You will need to:
- Verify the primary and/or spouse name and Social Security number against the actual Social Security card.
- Be prepared to contact the Social Security Administration if the information matches exactly.
- Know when the return must be mailed to the IRS.
📊 What These Reject Codes Mean
IND-901: The Primary SSN in the Return Header has been locked because Social Security Administration records indicate the number belongs to a deceased individual.
IND-941-01: The Spouse SSN in the Return Header has been locked because Social Security Administration records indicate the number belongs to a deceased individual.
📊 Step-by-Step Guide
Step 1: Verify the SSN details
Use this when you need to confirm the entered information is correct.
Check the primary and/or spouse name and social security number against the actual social security card. If the information entered matches exactly, proceed to the next step.
Step 2: Have the taxpayer contact the Social Security Administration
Use this when the SSN details match the card exactly.
If the information entered matches exactly, have the taxpayer contact the Social Security Administration at 1-800-772-1213 to correct the Social Security Administration records.
This process takes approximately two weeks for the information to be updated in the IRS e-file database.
Step 3: If you indicated the taxpayer or spouse was deceased
Use this when the rejection occurs after you marked the taxpayer/spouse as deceased.
If you indicated that the taxpayer or spouse was deceased and received this rejection, the return will have to be mailed to the IRS.
The IRS has seen a few cases where this rejection was triggering erroneously even though the return was filled out properly.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal