Support Centere-file Rejection: R0000-503-02 - "'SpouseSSN' and the 'SpouseNameControlTxt' in the Return Header must match the e-file database"" for a 1040 return using SureFire"
🔍 e-file Rejection: R0000-503-02 - "'SpouseSSN' and the 'SpouseNameControlTxt' in the Return Header must match the e-file database"" for a 1040 return using SureFire
This guide explains what this e-file rejection means and how to resolve it.
⚠️ What This Rejection Means
Full Rejection Text
"'SpouseSSN' and the 'SpouseNameControlTxt' in the Return Header must match the e-file database.""
Resolution
The last name for the secondary taxpayer on the return does not match the IRS Master File and/or Social Security Administration (SSA) records.
🛠️ How to Fix It
Use this when you need to correct the spouse information so it matches IRS/SSA records.
Step 1: Verify the secondary taxpayer (spouse) last name
Make sure the spouse last name is entered exactly as it appears in IRS/SSA records.
Step 2: Verify the spouse SSN
Confirm you are using the correct Social Security Number (SSN) for the spouse.
Step 3: Check for spelling and name formatting issues
This rejection can happen due to name formatting differences.
This can be caused by misspelling the last name or using the wrong Social Security Number (SSN). It can also result if the spouse has multiple or a hyphenated last name
❌ Common Causes
- Misspelling the spouse last name
- Using the wrong spouse SSN
- Spouse has multiple last names
- Spouse has a hyphenated last name
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal