Support Centerefile rejections: FW2-502 or 1099R-502-02 in an Individual return.
🔍 efile Rejections: FW2-502 or 1099R-502-02 in an Individual Return
This guide explains what to check when you receive an e-File rejection for:
- FW2-502
- 1099R-502-02
⚠️ Before You Begin
Before you re-submit the e-File, make sure you have the taxpayer’s original W-2 or 1099R available so you can compare the EIN.
đź“Š Step-by-Step Guide
Step 1: Verify the EIN on the W-2 or 1099R
Use this when you need to confirm the rejection cause.
Verify the Employer Identification Number (EIN) entered on the W-2 or 1099R matches the actual document supplied by the Taxpayer.
Step 2: If the EIN is incorrect, update and re-submit
Use this when the EIN you entered does not match the taxpayer’s document.
If the EIN is incorrect, re-enter the information and re-submit the e-File.
Step 3: If the EIN matches, contact the issuer
Use this when your entry matches the document but the e-File is still rejected.
If the information entered matches the actual document, have the taxpayer contact the issuer of the W-2/1099R that is being rejected to verify that the Employer Identification number listed is their actual number.
đź“ž Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal