Support Centere-File Rejection: IND-515 - The Primary SSN in the Return Header must not be equal to the Primary SSN in another return filed for the same tax year in a 1040 return.
🔍 e-File Rejection: IND-515
The Primary SSN in the Return Header must not be equal to the Primary SSN in another return filed for the same tax year in a 1040 return.
⚠️ Before You Begin
Have the taxpayer’s Social Security Card available so you can verify the Primary SSN.
📊 Step-by-Step Guide
Step 1: Verify the Primary SSN
Use this when you need to confirm the SSN entered in the return header is correct.
Check the Primary Social Security Number against the actual Social Security Card.
Step 2: Decide what to do based on the match
Use this to determine the next action after comparing the SSN.
If the information entered matches exactly, the taxpayer needs to contact the IRS at 1-800-829-1040 for additional instructions.
If the information entered is not correct, re-enter the information and re-submit the e-File.
✅ Resolution
After verifying the Primary SSN and taking the appropriate action (contacting the IRS if it matches exactly, or re-entering and re-submitting if it does not), the e-File rejection should be resolved.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal