Support Center

<- Back to Main Page

Returns are not showing in list after moving into User folders in SureFire

---

📊 Step-by-Step Guide

Step 1: Copy the returns to the correct user

Use this when you need to ensure the returns are associated with the right user account.

Copy all the returns to the user name that created the returns.

Step 2: If you cannot remember the username

Use this when you do not know which username originally created the returns.

If you cannot remember the username that created them, place the returns in the folder requested by the customer, and then skip the following steps and see the next section.

Step 3: Open Windows Explorer

Use this to access the SureFire UTSXX folder.

Right-click the Windows Start menu, and then click Open Windows Explorer.

Step 4: Run DBRepair

Use this to repopulate the database from the returns.

Navigate to the X:\UTSXX folder (where X is the drive on which SureFire is installed, and XX is the tax year of the program), and run DBRepair.

Note: SureFire must be closed before running the DBRepair utility.

Step 5: Populate the database from returns

Use this to ensure DBRepair pulls in the returns you moved.

Place a check mark in the Populate DB from returns check box.

Step 6: Start the repair

Use this to begin the DBRepair process.

Click the Start repair button.

📌 If You Do Not Remember What User Folder the Returns Were In Originally

Step 1: Move returns into the customer-requested username folder

Use this when the original username is unknown.

Move all the returns into the folder matching the username the Customer requests.

Step 2: Open Run from the Start menu

Use this to launch DBRepair with the correct command.

With all the returns in the folder that the customer requests click on the start menu of Windows and type Run.

Step 3: Run DBrepair.exe from the command

Use this to repopulate returns for the specified tax year.

Open the Run application and type "X:\UTSXX\DBrepair.exe c"

Replace the Xs with the relevant drive letter and year numbers respectively.

Step 4: Allow DBRepair to complete

Use this to finish the repopulation process.

Allow DBRepair C to complete after hitting the Start Repair button.

Now all returns will populate and exist under the user name of the folder they were placed in.

Tags: diagnostic,install,setup