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e-file Rejection: EFC Reject 15 - "There are fee(s) on the bank application that do not match the fee(s) setup for Settlement Solutions..."" in SureFire"

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📚 What This Rejection Means

Full Rejection Text:

There are fee(s) on the bank application that do not match the fee(s) setup for Settlement Solutions. These fees must match. You can login to the Solution Center as ADMIN to view the correct fees and compare what is listed in the Partner Verification or Enrollment Manager screen of your software. Please make corrections on Solution Center and/or re-download of fees and retransmit the return.

📊 Step-by-Step Guide

Step 1: Compare the fees in Solution Center vs. your software

Use this when you need to confirm the fees match.

• Login to the Solution Center as ADMIN to view the correct fees.
• Compare those fees to what is listed in the Partner Verification or Enrollment Manager screen of your software.

Step 2: Make corrections and re-download fees if needed

Use this when you need to update the fee setup so it matches.

• Make corrections on Solution Center and/or perform a re-download of fees.
• Retransmit the return after the fees match.

Step 3: Check whether the correct active bank is selected in the bank application

Use this when the fees mismatch because the wrong bank is active.

• This can occur when you have entered fees in the return that do not match what is on the Solution Center.
• It can also occur if you selected the incorrect active bank in your bank application.
• Go to the bank application dashboard and make sure the bank you are using is the active bank.

Step 4: Refresh fee information by updating Enrollment Manager or Partner Verification

Use this when you need to ensure the EFC receives the updated fees so they MATCH.

You must communicate to the EFC by either getting Enrollment Manger updates() or get Partner Verification updates(SureFire) so the fees will update and they will MATCH the fees on the Solution Center.

Step 5: Ensure your device date and time are set correctly

Use this to prevent refresh issues.

MAKE SURE THE DATE AND TIME ARE SET TO AUTOMATIC OR ELSE PARTNERSHIP VERIFICATIONS MIGHT NOT REFRESH

📝 Additional Information

Para obtener la versin en espaol de este artculo de Knowledge Base, haga clic aqu:Rechazo de e-file: EFC Reject 15 - "There are fee(s) on the bank application that do not match the fee(s) setup for Settlement Solutions..."" en o SureFire

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Tags: reject,bank