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"Could not Flush record"" while opening or editing returns in SureFire."

🔍 Could not Flush record Error in SureFire (Install Version)

If you receive the “Could not Flush record” error, follow the steps below to repair your SureFire database.

🛠️ Step-by-Step Guide

Step 1: Close SureFire

Use this when you need to ensure no one is using the database while you repair it.

Close the TaxWise program.
If you have a network installation, ensure the program is closed on all workstations.

Step 2: Open the UTSxx Folder

Use this to find the correct database folder for the year you are working in.

Browse to the drive where TaxWise is installed.
Open the UTSxx folder, where xx represents the two-digit year (for example, C:\UTS20).

Step 3: Run the Database Repair Tool

Use this to repair the SureFire database and repopulate it from returns.

Locate and double-click dbrepair.exe.
In the DB Repair window, under Options, select Populate DB from returns.
Click Start Repair.
The Log box will display “Done” when the repair is complete.
Close the database repair tool by clicking the X in the top-right corner.

Step 4: Verify the Fix

Use this to confirm the error is resolved.

Reopen SureFire.
Try opening and editing the return again.

📝 Note

If Start Repair is grayed out, make sure all workstations are closed. If you are certain no workstations are open, click Clear Workstation List in the repair window.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket

Tags: diagnostic,install,setup