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"TaxYY.exe has caused an exception in access violation in module TaxYY.exe"" when opening a return in SureFire."

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How to Uninstall and Reapply Modules in Sure-Fire Install Version

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Step 1: Uninstall All Modules

Use this when you need to remove all modules so you can reapply updates cleanly.

• Log in to SureFire as the Admin user.
• Go to the Tools menu.
• Select Utilities / Setup Assistant.
• In the Setup Assistant, click Tools again.
• Select Uninstall Modules.
• Select All Modules.
• Click OK.

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Step 2: Move STU Files to a Backup Folder

Use this when you need to back up existing STU files before reapplying module updates.

• Navigate to the folder: UTSxx/Mailbox (where xx is the two-digit tax year).
• Create a new folder named OLD STU.
• Cut and move all files that begin with STU into the newly created OLD STU folder.

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Step 3: Reapply Module Updates

Use this when you need to reinstall module updates after uninstalling modules and backing up STU files.

• Go to the Communications menu.
• Select Get Module Updates.
• Reapply the updates.

Tags: install,diagnostic,setup