Support CenterWhy does my return in SureFire still display as Sent to EFC?
🔍 Why does my return in SureFire still display as Sent to EFC?
If your return is showing as Sent to EFC, it usually means the acknowledgement has not been received in SureFire yet. This guide explains what to check based on what you see in the Return Query tool.
⚠️ Before You Begin
Before you take action, check the status of the return in Return Query to determine which situation you are in:
- No Accepted or Rejected status yet
- Return does not appear in Return Query
- Return shows Accepted or Rejected
📊 Step-by-Step Guide
Step 1: If the return does not yet show Accepted or Rejected
If the return in question does not yet show an Accepted or Rejected status in Return Query, simply wait for the return to be processed by the appropriate agency then get acknowledgements in the program.
Step 2: If the return does not appear in Return Query at all
If the return does not appear in Return Query at all, see our Knowledge Base article on how to re-transmit a return that was not received by the EFC.
Step 3: If the return shows Accepted or Rejected in Return Query
If the return shows Accepted or Rejected in the Return Query tool, follow the steps below to receive the acknowledgement in SureFire:
- Log into SureFire.
- Click Communications Get Acks, Mail and Updates.
Step 4: If the above steps do not resolve the issue
If the above steps do not resolve the issue, the acknowledgement may need to be rehung. To rehang an acknowledgement, click Rehang in the Return Query tool as seen below, then get acknowledgements in the program:
❌ Common Troubleshooting
If you still do not see the acknowledgement after running Get Acks, Mail and Updates, the acknowledgement may need to be rehung by clicking Rehang in the Return Query tool, then getting acknowledgements in the program.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form