Support Center"(257) This user (NAME) is not permitted to create new returns in the 1040 Individual package."" error message when starting a return in SureFire."
🔍 (257) This user (NAME) is not permitted to create new returns in the 1040 Individual package.
This guide explains why you may see the error message when starting a return in SureFire, and what to do next.
⚠️ Before You Begin
You may see this message in either of these situations:
- The Admin user cannot create new returns.
- If a non-Admin user is receiving this message, the user will need the correct permissions.
🧩 What This Message Means
The Admin user cannot create new returns.
🛠️ Fix: Assign the Correct Permissions
Step 1: Check whether the user is Admin
Use this when you need to confirm who is receiving the error.
If the user receiving the message is not an Admin user, you will need to update their permissions.
Step 2: Assign permissions in the Setup Assistant
Use this when you need to grant access to create new returns.
If a non-Admin user is receiving this message, the affected user will need to be assigned the appropriate permissions via Groups Users in the Setup Assistant.
✅ Success!
After the user is assigned the appropriate permissions, they should be able to start a return in the 1040 Individual package.
📚 Additional Information
For details on how to create a new user in SureFire, see our Knowledge Base article How do I create a new user in SureFire?
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup