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📚 What This Guide Covers

This guide explains a common issue where you see gibberish in reject acknowledgment details when using a Kyocera printer.

⚠️ Before You Begin

You will need permission to install/change printer drivers on your computer.

This is a known issue with the Kyocera print driver. Installing the HP LaserJet 4L driver may correct the problem. For instructions on adding a new printer driver, see:

http://windows.microsoft.com/en-US/windows-vista/Find-and-install-printer-drivers ;

If you restart the Kyocera or the server after changing the driver to the HP 4L, the Kyocera printer may not show up on the network. You would then need to go to Printers and Faxes (or Devices and Printers), and then Add Printer. Search the network and use the "HP LaserJet 4L" printer that should now show up on the network. The workstations will be able to connect and print to the Kyocera that is physically attached to the server, while using the HP 4L driver to do so.

❌ Common Errors

If output is still not correct, re-check that the HP LaserJet 4L driver is selected for this printer.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket