Support Center

This message most commonly occurs before the laser forms for certain states and packages have been approved by the state.

If the package has been released, read the release notes to see if any forms are still awaiting approval from the state. If so, the forms will be unavailable until they have been approved and included in an update for the state.

If the release notes indicate you should have the laser file in question, make sure you are using the correct version of the state, and try uninstalling and reinstalling the state.

To uninstall and reinstall state packages:

On the Tools menu, select Utilities/Setup Options.

In the Utility program, on the Tools menu, select Uninstall Modules.

Select the states and packages to be uninstalled.

In the Utility program, on the Tools menu, select Install Module Updates or Install Program Updates.

Reinstall the states that were just uninstalled.

If the missing laser form is not a state form, make sure you are running the latest version of SureFire, or reinstall and re-update the program.