Support CenterHow to rehang ACK for a return in SureFire? - Customer is trying to resubmit a return but still showing transmitted and needs ack rehung.
🔍 How to rehang ACK for a return in SureFire
If you are trying to resubmit a return but it is still showing as Transmitted and you need to re-hang the ACK, follow the steps below.
⚠️ Before You Begin
First follow one of the next options:
📊 Step-by-Step Guide
Step 1: Rehang ACK using Return Query
Use this when you want to rehang ACK directly from the Return Query page.
1. Go to https://returnquery.SureFire.com/select and select Rehang under heading Rehang Ack.
Step 2: Rehang ACK using SureFire (Admin)
Use this when you need to rehang ACK from within SureFire as an ADMIN.
2. Go to https://support.SureFire.com/
Log in as ADMIN
Click EFILE Return Query
Enter SSN/EIN and search
Select Rehang under heading Rehang Ack.
Step 3: Process the acknowledgment in SureFire
Use this after you rehang the ACK so SureFire can process it and allow you to transmit again.
Then on SureFire go to communications > Get Acks mail and updates and process the acknowledgment.
Step 4: Create and transmit the e-file
After the acknowledgment is processed, you can transmit the return again.
After that you should be able to create the e-file and transmit the file.
✅ Success!
You should now be able to create the e-file and transmit the file after the acknowledgment is processed.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form