Support Center

📚 What This Guide Covers

How to check the status of a return and find the reject reason/code in SureFire.

If you are needing to check the status of a return or obtain the reject reason\/code, you can press the F7 function key while in the return to see this information along with other information. <\/p>

To see the status of the return you will look under the general tab. Under E-file status, it will say in progress if it hasn't been E-filed, accepted\/rejected or sent to EFC (this is when it is awaiting acknowledgement from IRS.) You will want to ensure that you check your Acks and Updates to ensure that this information us accurate and up to date.<\/p>

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This is where you can also view information on disbursements, extensions and state return status. To do this, click on the tab with the information you are wanting to display.<\/p>

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket