Support CenterHow to check for a rejected bank enrollment record using SureFire. - How to check for a rejected bank enrollment record.In the event a customer's bank enrollment application is rejected or declined, the customer can go back to the Provider Enrollment Portal through the Support Site.
🔍 How to check for a rejected bank enrollment record using SureFire
In the event a customer's bank enrollment application is rejected or declined, the customer can go back to the Provider Enrollment Portal through the Support Site.
⚠️ Before You Begin
Their dashboard is designed to provide all the details of their ERO bank application. Once they access the enrollment link, have them follow the steps below.
📊 Step-by-Step Guide
Step 1: Select Exit to Dashboard
Use this when you need to return to the dashboard from the enrollment flow.
1. Select Exit to Dashboard.
Step 2: Select Summary for provider
Use this to view the provider’s application status and messages.
2. Select Summary for provider.
Step 3: Review the status and reject message
Use this to identify why the application was rejected.
3. The right hand side will show details of the status and the reject message.
Step 4: Edit, correct/update, and resubmit
Use this to fix the information and submit again.
4. They will select Edit Application, correct or update any information and resubmit the application.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,bank