Support CenterChecking Return Status
🔍 What This Guide Covers
This guide shows you how to check the status of a return and view rejection/acceptance dates.
⚠️ Before You Begin
You will need to have the return open in the software.
📊 Step-by-Step Guide
Step 1: Open the return you want to check
Navigate to the return that you'd like to check the status of and open it.
Step 2: Use Return Status (F7)
While within the return, push the F7 key across the top of your keyboard.
You can also access this screen by going to Tools > Return Status.
Step 3: Review the rejection/acceptance date
This window will show the rejection/acceptance date of the return.
Step 4: If rejected, view the rejection reason
If it was rejected, you can click the rejection tab and see the rejection reason for the return so that you may correct it.
This applies to 2016, 2015, and all prior years.
❌ Common Errors
If you do not see the expected date or reason, confirm you opened the correct return and check the rejection tab.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install