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SureFire Install Version Utility/Setup Assistant is greyed out - The customer is attempting to access the Utility/Setup Assistant within the program and the option is greyed out.

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1.) Close SureFire 20YY (YY being the year of the software you are troubleshooting.)

 

2.) Open Task Manager

 

3.) In the Background processes area, end any task that has "twwYY.exe"" in the name

Tags: install,setup