Image Description Support Center

Our Support number is: 1-800-516-9442
<- Back to Main Page

Bank Enrollment Rejection- Invalid shipping address field - 4261 - Invalid Shipping Address field.4274 - Invalid Owners Address field.431 - The 'Owner Address' field (Field #31) in the Y Record contains invalid data.


🔍 Bank Enrollment Rejection: Invalid Shipping Address Field

This rejection means your enrollment was not accepted because one or more address fields contain invalid data.

Rejection details:

  • 4261 - Invalid Shipping Address field.
  • 4274 - Invalid Owners Address field.
  • 431 - The 'Owner Address' field (Field #31) in the Y Record contains invalid data.

⚠️ Before You Begin

Please make sure you have a valid physical address available for the office information.

Important: Use a physical address for your office information.

📊 Step-by-Step Guide

Step 1: Update your office address

The address has to be changed under MyAccount if you are a SureFire user.

Please go to MyAccount and update the office information address.

Step 2: Update Refunds Today office information (if applicable)

If you are a Refunds Today customer, update the address on the office information.

Go to the office information for Refunds Today customers and update the address.

Step 3: Remove P.O. Box information

Remove all P O Box information.

Remove any P O Box entries from the address fields and ensure the address is a valid physical address.

Step 4: Resend the enrollment

After updating the address, resend the enrollment.

Resend the enrollment so the updated address can be validated.

✅ Success!

Your enrollment should be accepted once the address fields no longer contain invalid data and you have removed all P O Box information.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: reject,bank