Support CenterShare violation. Cannot open file Z:\UTS20\ratstorage.dat.
🔍 Share violation. Cannot open file Z:\UTS20\ratstorage.dat.
This message usually appears when the program cannot access a file on the Z: drive because it is locked, in use, or missing.
⚠️ Before You Begin
Before trying anything else, confirm:
- The file ratstorage.dat exists at Z:\UTS20\
- No other user or process is currently using the file
- You have permission to access the Z: drive
🛠️ What Happened
Original note: Deleted ratstorage.dat and rattime.dat
❌ Common Errors
If the application is trying to open Z:\UTS20\ratstorage.dat but the file was deleted (or is otherwise unavailable), you may see this share violation/cannot open error.
📋 Next Steps
Step 1: Verify the file location
Use this when you need to confirm the file exists.
Check that ratstorage.dat is present in Z:\UTS20\.
Step 2: Check for file locks
Use this when the file exists but still cannot be opened.
Make sure no other user or process is currently accessing the file on the Z: drive.
Step 3: Restore or recreate missing files (if needed)
Use this when the file was deleted and the application expects it.
If ratstorage.dat (and/or rattime.dat) were deleted, you may need to restore them from a backup or have support help you recreate the required files.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup