Support CenterAL40NR-915 'Driver's License Number must be present.' //ReturnState/AuthenticationHeader/PrimDrvrLcnsOrStateIssdIdGrp/DrvrLcnsNum - AL40NR-915'Driver's License Number must be present.'//ReturnState/AuthenticationHeader/PrimDrvrLcnsOrStateIssdIdGrp/DrvrLcnsNumAL40NR-916'State Issued Identificat
🔍 AL40NR-915: "Driver's License Number must be present."
Where this appears: //ReturnState/AuthenticationHeader/PrimDrvrLcnsOrStateIssdIdGrp/DrvrLcnsNum
What this means: The system is indicating that the Driver's License Number is required, but the information was not provided in the correct way.
⚠️ Before You Begin
Make sure the correct option is selected so the software knows you are providing a Driver's License Number.
📊 Step-by-Step Guide
Step 1: Check the Main information selection
Use this when you need to correct the selection that determines how your Driver's License information is submitted.
On the Main information, confirm that the wrong box is not checked.
Step 2: Select "Provided Drivers License"
Use this when you need to indicate that you are providing a Driver's License Number.
Change the selection to Provided Drivers License.
Step 3: Resubmit
Use this when you need to re-send the corrected information for processing.
After updating the selection, resubmit the information.
✅ Success!
This should resolve the validation message by ensuring the Driver's License Number is treated as present in the submission.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: state,form