Support CenterSoftware cannot be found. Either it is not installed - Having issues downloading Refunds Today.Error reads: "Software cannot be found. Either it is not installed
🔍 Software cannot be found (Refunds Today download issues)
You may see an error that says:
"Software cannot be found. Either it is not installed
or this workstation cannot access the drive on which it is installed. This process cannot continue.
⚠️ Before You Begin
This error usually means one of the following:
- The software is not installed on this workstation.
- This workstation cannot access the drive where the software is installed.
- Refunds Today may not be able to continue because it cannot reach the required installation location.
🧩 What to Do Next
Step 1: Confirm the software is installed
Use this when you need to verify the required program is present on the machine you are using.
Check whether the required software (for Refunds Today) is installed on this workstation. If it is not installed, install it and try again.
Step 2: Check drive access from this workstation
Use this when the software is installed on a network drive or shared location.
If the software is installed on a drive that is shared, make sure this workstation can access that drive. If it cannot, the process cannot continue.
Step 3: Try downloading Refunds Today again
Use this after confirming installation and drive access.
After confirming installation and access to the drive, try the Refunds Today download again.
❌ Troubleshooting Notes
If you still receive the same message, it confirms the workstation still cannot find the software or cannot reach the drive where it is installed.
At that point, you will likely need help verifying the installation location and permissions/access for the workstation.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup