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🔍 (729) Return Locked by Another User

This message means the return you are trying to open is currently locked by another user. This guide shows you how to clear the lock so you can open the return again.

⚠️ Before You Begin

Before you start, make sure you can close SureFire on all workstations, since the fix requires deleting a file after closing the program everywhere.

Step 1: Try Reopening the Return (Quick Fix)

Use this when you need to clear the lock in the database.

Try fixing this by doing the following:

• Open return under a different username, then go back and open it again on previous one.
• Do this about 4-5 times and it should clear up in the database.

Step 2: Delete the ratstorage.dat File (If Step 1 Doesn’t Work)

Use this when the lock does not clear after reopening.

If that doesn't work then do this:

To correct this problem, you need to delete the ratstorage.dat file after closing SureFire on all workstations.

1. To delete the ratstorage.dat file
2. Close SureFire on all workstations.
3. Navigate to the X:\UTSxx folder.
4. Right-click the ratstorage.dat file, and then select Delete.
5. Click OK to confirm the deletion.

✅ Done!

You will no longer receive this error when opening this return.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket