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Tags: install,setup
Cannot open a new return - message that the return already exists - Cannot open new return -
🔍 Cannot open a new return - message that the return already exists
If you see a message that the return already exists and you cannot open a new return, it’s usually because the return is currently locked in the user folder.
⚠️ Before You Begin
Make sure you know where the return is stored so you can move it to the correct folder.
🛠️ Step-by-Step Guide
Step 1: Remove the return from the user folder
The return is locked in the user folder. To fix the issue, remove the return from the user folder.
Step 2: Place it in an old folder
After removing it from the user folder, place the return in an old folder so it can be opened/handled correctly.
âś… Success!
Once the return is moved out of the locked user folder and into an old folder, you should be able to proceed without the “return already exists” message.
đź“ž Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup