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Tags: reject,state,federal
e-file rejection error ILHEADER-2400-2 - ILHEADER-2400-2Paid Preparer Phone Number (PhoneNum or ForeignPhoneNum) must be present when PreparerPersonNm is present./ns:ReturnState/ns:ReturnHeaderState/ns:PaidPreparerInformationGrp/ns:PreparerPersonNmValue:
🔍 e-file rejection error ILHEADER-2400-2
ILHEADER-2400-2: ILHEADER-2400-2 Paid Preparer Phone Number (PhoneNum or ForeignPhoneNum) must be present when PreparerPersonNm is present.
Field shown in the message: /ns:ReturnState/ns:ReturnHeaderState/ns:PaidPreparerInformationGrp/ns:PreparerPersonNmValue:
⚠️ Before You Begin
Make sure you have access to the Main Info worksheet and can edit the Preparer Information section.
🧩 Step-by-Step Guide
Step 1: Update the Preparer Phone Number
Use this when you need to fix an e-file rejection caused by a missing paid preparer phone number.
Complete the Phone Number field on the Main Info worksheet in the Preparer Information section.
✅ Success!
After you enter the Phone Number, the rejection for ILHEADER-2400-2 should be resolved.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,state,federal