Support Center
<- Back to Main Page
Tags: reject,state
e-file rejection error CA F540/NR/2EX-170 - F540/NR/2EZ-170The [PriorYearAGI] in the [PrimarySignature] element does not match FTB's records, therefore you cannot sign your return electronically. You can still e-file by signing Form 8453-OL./CA-Return/CA-ReturnHeader/PrimarySignature/PriorYearAGI
🔍 e-file rejection error CA F540/NR/2EX-170 - F540/NR/2EZ-170
The [PriorYearAGI] in the [PrimarySignature] element does not match FTB's records, therefore you cannot sign your return electronically. You can still e-file by signing Form 8453-OL.
Path: /CA-Return/CA-ReturnHeader/PrimarySignature/PriorYearAGI
⚠️ Before You Begin
Use the Practitioner's PIN Method to resolve this issue.
📊 Step-by-Step Guide
Step 1: Use the Practitioner's PIN Method
Use this when you need to resolve a CA e-file rejection caused by a mismatch in PriorYearAGI.
Use the Practitioner's PIN Method to proceed.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,state