Support Center

<- Back to Main Page

Bank record site not found in site database - Bank record site not found in site database.The bank application was resent and approved, however, returns are still rejecting.

---

📊 Step-by-Step Guide

Step 1: How do I change my active bank?

Use this when you need to ensure the bank in your application matches the bank that is currently set as active for your site.

1. Go to https://support.SureFire.com/
2. Log in to the SureFire Solution Center as the Admin user
3. Under the heading Account Services
4. Click on Refund Settlement Solutions
5. Log in using the admin user name and the password that you created for this site
6. Click on the ERO enrollment link
   • a. Agree to the enrollment
   • b. Click on Exit to dashboard
   • c. Click on Summary on the TPG Icon/box and turn off the active bank
   • d. Click on Summary on the 3Fund icon/Box and turn on active user

Step 2: Update your software with this information

Use this when you need to refresh partner verification data so returns stop rejecting.

1. Log into SureFire as the Admin User
2. Go to Tools UtilitiesSetup AssistantSetupSetup Assistant
3. Click on Partner Verification and refresh app data
4. If Partner verification shows 3Fund, you will be able to send returns and not get an error.

Tags: reject,bank