Support Centerefile rejection: EFC reject 51 You must be approved to offer Settlement Solutions before any Settlement Solution application can be submitted in a 1040 return using SureFire Web Version - EFC Reject 51
🔍 efile rejection: EFC reject 51 (Settlement Solutions approval required)
Your account was rejected to offer bank products.
What this means: You must be approved to offer Settlement Solutions before any Settlement Solution application can be submitted in a 1040 return using SureFire Web Version.
⚠️ Before You Begin
In this case, the office was removed from offering bank products because they had not yet submitted any applications with bank products.
If they want this to be turned back on, the office will need to call our Tax Office Relationship Support line at 888-676-2056.
📊 Step-by-Step Guide
Step 1: Contact the bank relationship support
Use this when you need to get your account reinstated for bank products.
Call our Tax Office Relationship Support line at 888-676-2056 to have the office turned back on for bank products.
Step 2: Wait for approval to display in your software
Use this after the bank reinstates your account.
After you have contacted the bank and they reinstate your account, the approval may take a few hours to display in your software.
Please continue to update Partner Verification in your software until you see the approval.
Step 3: Update Partner Verification in SureFire
Use this to refresh the Partner Verification status.
To update Partner Verification, do the following:
- Log into SureFire as the Admin user.
- Navigate to ToolsUtilities/Setup Assistant Setup Setup Assistant Partner Verification.
- Select Refresh App data.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,bank