Support CenterBank reject 51: You must be approved to offer Settlement Solutions before any Settlement Solution application can be submitted
🔍 Bank reject 51: You must be approved to offer Settlement Solutions before any Settlement Solution application can be submitted
This guide explains why you may see Bank reject 51 and what to do after your bank reinstates your account.
⚠️ Before You Begin
Make sure the bank has reinstated your account (approval may take a few hours to display in your software).
📊 Step-by-Step Guide
Step 1: Contact Tax Office Relationship Support
This office was removed from offering bank products because they had not yet submitted any applications with bank products. If they want this to be turned back on, the office will need to call our Tax Office Relationship Support line at 888-676-2056.
Step 2: Wait for the bank approval to display in your software
After you have contacted the bank and they reinstate your account. The approval may take a few hours to display in your software, however, please continue to update Partner Verification in your software until you see the approval.
Step 3: Update Partner Verification in SureFire
To update Partner Verification, do the following:
- Log into SureFire as the Admin user
- Navigate to Tools > Utilities > Setup Assistant > Setup > Setup Assistant > Partner Verification
- Select Refresh App data
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,bank