Support CenterUnable to create e-file in SureFire - Unable to create e-file in SureFire, software and modules are updated
🔍 Unable to create e-file in SureFire
If you cannot create an e-file in SureFire, this guide will help you verify the user rights for the user who is missing access to the e-file button.
Note: SureFire software and modules are updated.
⚠️ Before You Begin
You will need access to SureFire to check user permissions.
📊 Step-by-Step Guide
Step 1: Verify the user rights
Use this when you need to confirm the user has the correct e-filing permissions.
Go to Tools, Utility/Setup Assistant, Setup and Setup Assistant.
Step 2: Open Groups and Users
Use this to locate the user permissions you need to review.
Click on Groups and Users.
Step 3: Check the rights for the user who cannot click the e-file button
Use this to identify why the e-file button is unavailable.
Check the user rights for the user that cannot click on the e-file button.
Step 4: Confirm whether the user is set as Preparer
Use this to resolve the most common cause of missing e-file access.
If they have the preparer user then that is the issue. Preparer does not have e-filing rights.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup