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Tags: install
SureFire E-Signature account is blocked (wrong email address for user) - The wrong email address was entered when the customer setup e-signature or sent an e-signature transaction.
🔍 SureFire E-Signature account is blocked (wrong email address for user)
This issue usually occurs when the wrong email address was entered during customer setup for e-signature or when an e-signature transaction was sent.
⚠️ Before You Begin
You may see this happen when the user has multiple accounts.
📝 What’s Causing This?
This can happen when the user has multiple accounts. Signix will disable all accounts except the Admin's.
✅ Fix: Use the Correct Email Address
Step 1: Confirm you are using the correct email for E-signature
Please make sure to use only one email for E-signature.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install