Support CenterForm MA 8453 Line 5 not populating refund amount from Form MA 1 in SureFire - Refund is showing on refund monitor and on Form MA 1 Page 4 Line 53but on Form MA 8453 Line 5 it shows 0 for refund amount
🔍 Form MA 8453 Line 5 not populating refund amount from Form MA 1
This is a known reported issue that has now been resolved with State Module MA V4 that was released on 02/15/2023.
What you may have seen: The refund amount appeared on the refund monitor and on Form MA 1 Page 4 Line 53, but on Form MA 8453 Line 5 it showed 0 for the refund amount.
⚠️ Before You Begin
Please update state module to the version that includes the fix.
📊 Step-by-Step Guide
Step 1: Update State Module MA
Use this to ensure the resolved issue is applied.
Please update state module. The fix is included in State Module MA V4 released on 02/15/2023.
✅ Success!
After updating to State Module MA V4, Form MA 8453 Line 5 should populate the refund amount correctly from Form MA 1.
❌ Troubleshooting
If Form MA 8453 Line 5 still shows 0 after updating, double-check that you are on State Module MA V4 (released 02/15/2023) and then contact support for assistance.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: state,form