<- Back to Main Page
Tags: install
Padlock on Extensions in Communications Screen
🔍 Title Here
This guide explains how to fix an issue that can occur when the Return Type is set to Paper instead of E-file.
⚠️ Before You Begin
Have your return open in SureFire so you can update the Return Type.
📊 Step-by-Step Guide
Step 1: Check your Return Type
Use this when you need to... verify how your return is currently marked.
In your return, confirm whether the Return Type is marked as Paper on the Main Information Sheet.
Step 2: Switch to E-file
To solve the problem, change the Type of Return to E-file ONLY.
Step 3: Re-create and transmit
After you switch the return type, re-create and transmit the e-file.
❌ Common Errors
If the issue continues, double-check that the return was actually changed to E-file before re-creating the submission.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install
Support Center