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Diagnostic Errors: If any paid preparer information is entered


🔍 Diagnostic Errors: If any paid preparer information is entered

This guide explains what to do when you see a diagnostic error related to paid preparer information.

📊 Step-by-Step Guide

Step 1: Go to the Main Information Page

Use this when you need to access the preparer section.

Go to the main information page.

Step 2: Verify the PTIN and Check the Confirmation Box

Use this when the diagnostic error indicates the PTIN needs to be confirmed.

Below the section for Preparer information, check the box next to:

" I have verified the that the PTIN entered above is correct and belongs to the preparer signing the return"

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: diagnostic,federal,form