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Partner Verification displaying blank in SureFire - Downloading Partner Verification and No bank information displays on the window.

🔍 Partner Verification displaying blank in SureFire

Issue: Downloading Partner Verification and no bank information displays on the window.

📚 What This Guide Covers

This guide shows you how to:

  • Confirm your SureFire version so Partner Verification can load correctly.
  • Verify your Windows date/time settings (including “Set Automatically”).
  • Re-run Partner Verification from the Setup Assistant.
  • Clear and re-download Partner Verification if it still shows blank.

⚠️ Before You Begin

You will need:

  • Access to SureFire
  • Ability to check and adjust Windows date/time settings
  • Access to your local folder C:\UTS20\Control

📊 Step-by-Step Guide

Step 1: Confirm your SureFire version

Use this when you need to make sure Partner Verification is supported by your current version.

Go to SureFire and click Help > About.

Verify the version should be 35.01 or higher.

Step 2: Verify Windows system date and time

Use this when Partner Verification may fail to load due to incorrect system time settings.

Verify Windows system date and time. Make sure Set Automatically is set to On even if it appears as the time is correct.

Right-click the clock in the task bar.

Select adjust date time.

Make sure Set Automatically is On. If it is Off, turn it to On.

Note: It can sometimes take a few minutes to set/update.

Step 3: Re-launch SureFire and re-run Partner Verification

Use this when you need to refresh Partner Verification after updating system time.

Re-launch SureFire and navigate to:

Tools > Utilities > Setup Assistant > Setup > Setup Assistant > Partner Verification

Select Refresh.

Note: If you select Details you should see all steps as connected successfully.

You should see Partner Verification updated successfully:

 

 

Step 4: If Partner Verification is still blank, clear ClientConnect.XML and re-download

Use this when Refresh does not update Partner Verification and the bank information still does not display.

If Partner Verification is still not updated navigate to C:\UTS20\Control and find ClientConnect.XML.

Rename ClientConnect.XML to ClientConnect.XML.OLD.

Re-open SureFire and re-download Partner Verification (Steps d-f from #2).

 

Step 5: Contact support if the issue continues

Use this when all steps above have been completed/confirmed and Partner Verification still will not download properly.

If you are still experiencing Partner Verification download issues after all three above are completed/confirmed, please contact customer support.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install,setup
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