Support Centere-file diagnostic error - The 'http://www.irs.gov/efile:PersonNm' element is invalid - The value '' is invalid according to its datatype 'http://www.irs.gov/efile:PersonNameType' - The Pattern constraint failed.
🔍 e-file Diagnostic Error: Invalid 'http://www.irs.gov/efile:PersonNm' Element
This error typically means the IRS e-file XML is missing or has an invalid value for the person name field.
Error details: The 'http://www.irs.gov/efile:PersonNm' element is invalid. The value '' is invalid according to its datatype 'http://www.irs.gov/efile:PersonNameType' - The Pattern constraint failed.
⚠️ Before You Begin
Make sure you have access to the return and can edit Form 8965.
🧩 Step-by-Step Guide
Step 1: Complete the required information on Form 8965 Part I
Use this when you need to resolve the invalid person name value causing the e-file diagnostic error.
Make sure to complete the required information on Form 8965 Part I.
✅ Success!
After you complete the required information on Form 8965 Part I, re-run the e-file diagnostics to confirm the error is resolved.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,federal,form